Frequently Asked Questions

Why do some products have 2-week pre-order period?
In order to guarantee a wide selection of items and efficiently represent our suppliers' products, we do sell pre-ordered products. We work daily with the aim of reducing the number of pre-order products in our e-shop.

Do I have to register as a user in your e-shop for placing an order?
Registration is not required for placing an order. However, we recommend you register as user, as this will make it easier for you to make new purchases and enable tracking your order.

How can I pay for my purchase if I am not a registered user and I don't have an internet bank account or if my internet bank account is not active for some reason?
You can pay in 3 days at your nearest bank office according to the invoice we e-mail to you.

I live in another country and I would like to buy goods from your e-shop. Do you also deliver goods to other countries?
Of course we also deliver goods to other countries. Postage for purchased items depends on your specified destination. Please contact us to ascertain the postage price.

How do I know that your lingerie sizes meet those used in my country?
All sizes are given according to information presented by our suppliers. Please use our size charts to find the appropriate size for you. If you need help, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Is it possible to try on the underwear you sell, somewhere?
Unfortunately, no. However, we have a 14-day return policy on goods. This allows you to have a closer look at the products and try them on at home.

Can I exchange the product if it is too small or too large for me?
Yes, of course, provided we have the size you need in stock. Otherwise, we can order the suitable size from the supplier or offer exchange for an equivalent product.

Who pays the postage when I return a purchased item?
Return postage is paid by the buyer.

What does "one size" mean?
This means there is only 1 size, which should fit anyone.

© 2013 Mesmorelle OÜ. All rights reserved.

Mesmorelle OÜ; Oru tn 7-3, Viljandi, Viljandimaa 71003, Estonia; Reg.nr. 12458655; E-mail: info@mesmorelle.com

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